How do I sign-up to become a merchant (seller) on Mybeli?

You can register your interest by clicking on the "Join Us As a Seller" button on the top right hand side of the homepage. Fill out the form and submit it. Once you've done so, our team will begin the approval process and get in touch with you once everything is complete.

How to set up my e-shop in Mybeli?

After logging in, you can update your profile through the “Edit Profile” tab. You can update your information such as your e-shop’s name, addresses, online branding/ image and many more.

Who should I contact if I have questions regarding your service?

You can drop us an email at or call/WhatsApp us at 019-365 5200.

Can I access Mybeli using multiple devices?

Yes, you may access Mybeli using your login credentials on any device.

How do I change/reset my password?

You may change your password by clicking on "Forgot your password" when you sign in. You will be asked to enter your email address. After doing so, a password reset link will be sent to the email address you provided. 

Alternatively, you may email us directly at

How do I update my phone number?

Step 1: Click on your name at the top right of the homepage and select Account Details.

Step 2: Click Address Book on the left sidebar.

Step 3: Select the address and click Update. 

Step 4: Insert your new phone number at the bottom of the address information. 

Step 5: Click Save.

Why am I unable to sign in?

You may have been unable to sign in because you may have entered the wrong email address and/or password. Please try again with the correct sign in credentials. If you are still unable to login, the best thing to do is to reset your password and try again. 

If you are still unable to sign in, then it could be because your account was deactivated by our admin team. Please contact for further assistance.

Can I register again after deleting my account?

If your account deletion request has been approved, you will need to create a new account to start using Mybeli services again.

You may reuse the same email address or phone number for your new account. However, your new account's approval will be subject to Mybeli's discretion. 

Why was my request for account deletion rejected?

Before requesting for an account deletion, kindly ensure that you have fulfilled all outstanding orders, resolved all disputes and completed all deliveries. 

To proceed with requesting for the deletion of your account, kindly email for further assistance. 

How do I add/update my addresses?

Step 1: Click on your name at the top right of the homepage and select Account Details.

Step 2: Click Address Book on the left sidebar.

Step 3: Click Add New Address or Update. 

Step 4: Add/update your address accordingly.

Step 5: Click Save.

How do I add/update my email?

Step 1: Click on your name at the top right of the homepage and select Account Details.

Step 2: Add/update your email accordingly. 

Step 3: Click Save.

How do I add a new product listing?

You will be provided with a template for listing your products that you will need to fill out for you to upload your first product listing. You will also be be provided with a training guide on how to how add and upload products after you've been successfully registered as a Mybeli merchant (seller).

How do I report an issue with another Mybeli Seller or an inappropriate product?

You may report a Seller or product by emailing with your Seller account name.

You may be required to send additional documents to support your report.

Why was my product listing removed/rejected?

If your product listing was removed or rejected, it was most likely removed because it was in violation of the law or one of Mybeli's terms of service/policies. These may include:

(i) Misleading prices.

(ii) Products listed under the wrong category or are a misrepresentation of the product.

(iii) Banned drugs and other such items in Malaysia.

(iv) Non-halal, animal-based food products including alcohol, pork meat, meat of animals that died of natural causes or from strangling or beating, blood in liquid form etc.

(v) Hazardous and dangerous items including but not limited to radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic.

How many products can I list on Mybeli?

You can list as many products as you want on Mybeli. There are no restrictions as to the number of products a seller can offer for sale.

How do I check my orders?

You may check the status and details of your most recent orders by logging onto the Mybeli website and clicking on the My Orders tab of your Account Details. 

How do I update the status of my orders?

You may click on your Buyer's order in the "My Orders" page and  select the status to update each order. All updated statuses will be instantly reflected in the client's "My Orders" section as well. 

What happens when I accept a buyer's cancellation request?

If you accept the cancellation request, the order will be cancelled immediately. You are required to inform Mybeli about the cancellation and we will proceed with refunding the Buyer.

However, as a Seller, you are strictly prohibited from asking a Buyer to cancel an order.

What happens when I reject a buyer's cancellation request?

You may reject a cancellation request as long as:

(i) it has been more than 72 hours after the order was placed. In the event that you have already shipped the order out, kindly reject the cancellation request and inform the Buyer via email that their order has already been shipped.

(ii) a shipment has been arranged for the order. If you have not shipped the order yet, it is best to accept the Buyer's cancellation request and ask if they would like to modify their address or change the quantity of their order.

What are the available shipping services I can use for delivery?

Your product will be handled and delivered by our logistics partner, Citylink for dry storage items.

For cold, frozen or wet items, we have Cold Express as our logistic partner, however its services are limited  for Deliveries within the Klang Vallet only

Can a buyer change the delivery address after placing an order?

The buyer is not allowed to change their delivery address after an order has been placed. However, the buyer can contact Mybeli support with their Order ID to request for a change of address.

How will I be paid?

You will receive payment once the order status has been changed to "Delivered". All sellers will be paid on a weekly basis and your earnings will be transferred into your bank account within 7 to 14 business days.

Will I receive a proof of payment?

Mybeli will issue a payment advice note  that contains details on all successful remittance to your bank account.

I am lost. Who do I contact for support?

Please email for further assistance.

You can also drop us a message via Whatspp at +6019 365 5200

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