I have questions regarding your service. Who should I contact to?

For questions regarding membership, customer service, and general inquiries, please drop us an email at support@mybeli.com.my.

You can also drop us a message via Whatspp at +6019 365 5200

How can I sign up as a member (buyer) with Mybeli?

To become a buyer, please click on the “Create an account” button. You will be required to submit your basic information and contact details. Upon completion, you can begin browsing through the catalog and making a purchase.

Can I sign up as a member without an e-mail?

You need a valid email address in order to become a member of Mybeli.

What should I do if I forgot my password?

You can go to the Mybeli homepage, click on “Sign In” button and proceed to click on the “Forgot My Password”. You will be asked to enter your email address where a reset link will be sent to you.

How do I change the information in my profile?

Step 1: Click on your account.

Step 2: Under Account Information, click Update.

Step 3: Update your information and save the changes accordingly.

How can I update my phone number in Mybeli?

Step 1: Click on your account.

Step 2: Under Address Book, click Update.

Step 3: Update phone number and save the changes accordingly.

How do I update my address?

Step 1: Click on your account.

Step 2: Under Address Book, click Update.

Step 3: Update your address and save the changes accordingly.

How do I add new address?

Step 1: Click on your account.

Step 2: Under Address Book, click Add New.

Step 3: Fill in all the necessary information and save the changes accordingly.

How can I place an order on Mybeli?

You will only need to have an account in Mybeli, add item to cart and proceed to checkout.

How do I track my orders?

You can check your orders by accessing your account in the platform in “Order History & Details” page. In addition, you will receive an email notification where the merchant (seller) updates the details of your order.

How do I apply a promotional code to my order?

Promotional code(s) is redeemable upon checkout.

How long will it take for my order to arrive after I had made the payment?

Buyers should expect to receive their orders within three (3) to five (5) working days upon payment verification.

If you experienced delays in receiving your order, please contact our support team immediately and we will help you to confirm your order status.

I have received the wrong items. What do I do?

You may return the product following the refund procedure.

What are the possible reasons where I can return the items and ask for a refund?

You may request to return items and ask for a refund for the following reasons:

(i)     Items are Damaged - The product arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.

(ii)    Items are Defective - The product arrived with damaged interiors, only noticeable after package has been opened, and 3 clear photographs should be taken of the product.

(iii)   Wrong Product - The product does not match the quotation / invoice / receipt.

(iv)   Late Delivery - The products were sent late, more than five (5) working days without any confirmation and communication between the Suppliers and Buyers.

How do I return items or ask for a refund?

In order to submit a refund request, please provide the following details:

(i)   Proof of purchase (order number, quotation, invoice, receipt).

(ii)  Reason for refund/ replacement has to be valid and return acceptance conditions met (check out below).

(iii) Mybeli and/or merchants (suppliers) will act accordingly on a case-by-case basis.

I did not receive the full order.

In this case, the merchant (seller) will be held accountable. Please contact our support team at support@mybeli.com.my with your order details and proof of the incomplete order received. We will then proceed with the necessary arrangements with the merchant (seller).

Can I cancel my order?

Unfortunately, you cannot cancel any orders which has been confirmed and paid.

How do I know if my order has been confirmed?

Here are a few ways to know whether your order has been confirmed.

(i)  Email: You will receive an email notification for your confirmed order; or.

(ii) Profile: You can click on your profile and check on the “Order Details” tab to view your order placed.

What product information is available to me?

There is several information for each product sold on Mybeli. You can refer to the listing below:-

(i)    Product name.

(ii)    Product category.

(iii)    Product description.

(iv)    Manufacturer name.

(v)     Indication / Usage.

(vi)    Active Ingredients.

(vii)   Price.

(viii)    Quantity.

How do I know if product is still available or in stock?

If the “Add to Cart” button is visible on the product, then the product is still available. You can also check the quantity of a certain product by clicking on it, and check under Product Details in the product page.

Do all products have warranty?

Only selected item(s) have a warranty, which is determined by the merchant (seller). You can check your product’s warranty under the product description in the product page.

How do I check the details of my product warranty?

You may refer the warranty details on the warranty card attached in your package and contact the merchant (seller) for further assistance.

What are the payment methods available?

We accept several payment methods including FPX Online Banking and Debit/Credit Card. The payment options are automatically displayed upon checkout.

We also for the moment allow 8Excite Points Redemption as be it partial or full redemption

How will the products be delivered to me?

Your order will be delivered to your doorstep through our our logistics partner Citylink.

Which area do you cover for delivery?

We currently deliver to within Peninsular Malaysia, Sabah and Sarawak.

How can I change my shipping address?

You can change your shipping address by updating/adding it in your account page in the platform.

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