How do I sign-up to become a merchant (seller) on Mybeli?

You can register your interest through this link Join Us As Seller and our admin team will process for approval.

How to set up my e-shop in Mybeli?

After logging in, you can update your profile through the “Edit Profile” tab. You can update your information such as your e-shop’s name, addresses, online branding/ image and many more.

I have questions regarding your service. Who should I contact to?

Please drop us an email at or WhatsApp / Call us at 019 - 365 5200.

Can I access Mybeli using multiple devices?

Yes, you can access to Mybeli with your credentials in any devices.

Can I change/reset my password?

You can change your password by clicking the “Forget Password” during login or you can email directly to request to change your password at

How do I change my phone number?

You can change your phone number by editing it in “Edit Your Profile” section after you logged in.

Why did my login attempt fail?

Your failed login attempt could be due to wrong email or password entered. Please reset your password and try again. Another reason could be due to your account has been deactivated by the admin. Please contact assistance.

Can I re-register after deleted my account?

If you have requested for your account deletion, you will be able to register using the same email address or phone number. However, this is subject to Mybeli’s approval.

Why is my account deletion request rejected?

Kindly ensure you complete and fulfil all your orders, including those under in delivery process or dispute, before you request for account deletion.

If you have no pending item under process or dispute, kindly contact Mybeli support at for further assistance.

How do I add/edit my addresses?

You can add/edit your addresses by editing it in “Edit Your Profile” section after you logged in.

How do I add/edit my emails?

You can add/edit your emails by editing it in “Edit Your Profile” section after you logged in.

How to add product?

You will be given a product-listing template to fill in for your first upload. You will also be provided with a training guide on how to add and upload products after your registration as a merchant (seller) is approved by Mybeli admin.

How can I report a user or an inappropriate product?

If you come across a counterfeit product, please proceed to report by submitting an email to with your Merchant (User) account name.

You may be required to send additional supporting documents for us to act against the reported product and/or Merchant (Seller).

Why is my product listing deleted/rejected?

If your submitted product was deleted or rejected, it was likely due to violation of our rules.

Common violations included:

              (i)         Misleading pricing.

            (ii)         Listed products under the wrong category or misrepresentation of products.

           (iii)         Banned drugs in Malaysia.

           (iv)         Non-halal animal-based food products including alcohol, pork meat, meat of an animal died of natural causes or as a result of strangling or beating, blood in liquid form etc.

            (v)         Hazardous and dangerous items including but not limited to radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic.

How many products can I list on Mybeli?

You can list as many products as you want in Mybeli. There is no restriction for number of products enlisted.

How can I check my orders?

You can check your orders by logging in to Mybeli website and click on “Order” tab to check the status and details of your most recent orders.

How can I update the status of my orders?

You can click on the order in the “Order Details” page and you can select the status to update each order. All updated statuses will be visible instantly to the buyers as well.

What happens when I accept buyer’s cancellation request?

If you accepted the cancellation request, the order would be cancelled immediately. You are required to inform Mybeli Finance team regarding the cancelled order and Mybeli Finance team will initiate a refund.

However, merchants (sellers) are not allowed to request buyers to cancel the order.

What happens when I reject buyers’ cancellation request?

Merchants (Sellers) have the options to reject any cancellation request by the buyer either:

(i) After 72 hours upon the order placed - If merchant (seller) has shipped out the order, it is best to reject the cancellation request and to inform the buyer via email about the delivery status of their order.

(ii) After shipment arranged for the order - If merchant (seller) has yet to ship out the order, it is best to accept buyer's cancellation request if they would like to modify their address or change quantity of the order.

What are the available shipping services I can use for delivery?

Your product will be handled and delivered by our logistics partner, Citylink for dry storage items.

For cold, frozen or wet items, we have Cold Express as our logistic partner, however its services are limited  for Deliveries within the Klang Vallet only

How can a buyer change delivery address after placing an order?

Buyer is not allowed to change their delivery address after an order is placed. However, they can contact Mybeli support with their order ID to request for change of address.

How will I be paid?

You will be paid once your orders’ status has changed to “Delivered”. Mybeli Finance team will make payment to merchant (seller) on a weekly basis and the payment will be made directly to your bank account within 7 to 14 working days.

Will I receive a proof of payment?

Mybeli Finance team will send a payment advice for all successful transactions to your bank account on weekly basis.

I am lost. Who do I contact for support?

Please email for further assistance.

You can also drop us a message via Whatspp at +6019 365 5200

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